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Delivery & Returns

Standard UK Delivery
Standard UK delivery is free of charge unless stated otherwise.
Delivery will usually be with you within 3-4 working days, using Royal Mail Special Delivery.

Next day delivery is possible depending on the time the order is placed and stock availability.
Please call +44 (0) 7939 800 859 to confirm

European Delivery Service:
Our European delivery service is charged at £10.00
Your delivery will be with you within 5-7 working days

International Delivery Service:
(This is everywhere else outside of the UK and EU)
Our international delivery service is charged at £10.00

Your delivery will be with you within 7-10 working days
Orders are exclusive of VAT (20%). This is removed from your order at the checkout
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

Further Delivery Information
Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package. Please note if you are collecting your package in person you will need personal ID showing your address.

Please note that international orders may be subject to security checks or customs processing, which can cause delays in delivery of orders.

To check on the status of an order or verify shipment, please call +44 (0) 7939 800 859

Our couriers do not always deliver on weekends.

Any order placed over the weekend will be not be dispatched until the next working week.

 

Returns

 

If for any reason you are not happy with your purchase we are happy to exchange or refund items returned within 14 days of the date of delivery (This includes sales items)

We cannot exchange or refund earrings (unless faulty) due to hygiene reasons

All returns need to be in their original packaging, in perfect condition and unworn.

Original delivery costs will not be refunded unless the item you are returning is damaged.

If your package arrives and an item has been damaged during shipping, please let us know
within 48 hours of receiving the package by email to info@vurchoo.co.uk or phone +44 (0) 7939 800 859. We will check if we have a replacement item in stock and dispatch the replacement once we have received your damaged item back from you. Your postage cost for returning the damaged item will be refunded.

If the package you receive is badly damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement.

We do not accept any responsibility for postage costs for returned items unless items are damaged or faulty

We do not accept any responsibility for any items that are lost, stolen or damaged in transit whilst being returned to us. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery.

Delivery Service
Please contact us for the return address and please use a secure method (i.e. Royal Mail Special Delivery via the Post Office)

Please enclose all original packaging, if possible please include a copy of the order confirmation, the order number or at the very least your name so that we know who the package has been returned by. Please also include a small note informing us if you wish to exchange an item or be issued a refund. It is also important to make sure the unique reference number is also returned, as refunds or exchanged cannot be made without this.

If the item was given to you as a gift and you know it was purchased directly from our website, you do not necessarily have to tell the sender that you want to exchange it. As long as you retain all of the original packaging and you can provide us with the sender’s name, we can exchange the item for you.
Please be aware that we cannot issue refunds to anyone other than the original purchaser.

Please be aware that we cannot exchange or refund items that were purchased elsewhere (for example, one of our stockists).